3rd March 2026

By CSPM Principal Consultant,

Shadi Juma

The biggest delays don’t come from bad schedules.

They come from people who aren’t on the schedule at all.

On major infrastructure programs, this is the one risk everyone underestimates:

Unidentified external stakeholders and interfaces.

Not the contractor.
Not the planner.
Not even the scope.

It’s the utility owner who wasn’t fully engaged.
The authority who approves late.
The third party whose asset you touch for five minutes… and wait five months for sign-off.

I’ve seen well-built programs unravel because of one missed interface.

The team did everything “right”:

  • Solid logic
  • Realistic durations
  • Clear critical path

And still… delay.

Because the risk wasn’t technical.
It was relational.

And suddenly everyone is asking,
“How did we end up here?”

This is why interface management isn’t admin work.
It’s delivery work.

Map them early.
Engage them often.
Treat them as part of the project system, not an afterthought.

Most delays don’t announce themselves.
They sit outside your control, waiting to be ignored.

Until they aren’t.”

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